Frequently Asked Questions

What are the main differences between your suits AG, Pro, and Elite?

  1. Our suit collections are set up in three lines: the AG line, which stands for age group, a triathlon term for amateurs; our PRO line, built for competitive racers; and our Elite line, our top tier. The biggest differences across the three are first design and aesthetic and second, material choice. Each tier up uses more premium materials and construction, hence the price step-up.

  2. What are the differences in all the names of your products? Generally, our names just represent the design and aesthetic of the products. The real difference in the product will be AG, PRO, or Elite.

  3. It's important to remember that every single suit has been tested by real triathletes on raceday so no matter which model you decide SLS3 will deliver results.

I’m in-between sizes, which one should I get?
  1. If you’ve already looked at our sizing chart and are in-between sizes or can’t find the perfect size, feel free to send us a quick email: contact@slstri.com.
  2. If you want to make the purchase now and don’t want to wait for an email, we feel weight is the better indicator of fitting compared to height. ***Please note if you are within the weight, but more than 3 inches outside height, best to ask us.
What is the warranty policy?

  1. All of our products come with a minimum 1 year warranty. Please observe the care instructions given for each garment.

  2. For any questions feel free to contact us at contact@slstri.com.

What if my discount code isn't working?

  1. Sometimes this happens, however it’s rare. If you were offered a discount code and it is not working, we will honor this promotion should it not be time sensitive. Just go through with the purchase and email contact@slstri.com

  2. If you don’t feel comfortable going through with purchase until you see the discount code working, just email us and we’ll fix it. contact@slstri.com

What are your shipping times?
Most shipments will go out same or next day and come with standard 3-5 day shipping times, unless you have opted for express in which case it will be faster.
How do I start a return or exchange?

  1. To start a return, simply get in touch with us via email: contact@slstri.com. To speed things up, please include your order number, the reason for return, and — if you'd like an exchange — the new size or product you want plus your shipping address for the exchange.

What's your return and exchange policy?

  1. You are responsible for all return shipping charges, and you assume the risk of loss or damage to the product in transit to us. We recommend using a traceable, insured shipping method.

  2. If the returned product is damaged, or original accessories are missing, we reserve the right to refuse the return or charge for the damage or missing parts.

  3. Please note: items discounted more than 25% are not eligible for return or exchange.

What if my item arrives damaged or defective?

  1. All SLS3 products come with a 180-day warranty for faulty workmanship and materials, starting from your dispatch date. If you receive a damaged or defective item, contact us within 180 days at contact@slstri.com with a photo of the defect and your order number.

  2. If the product is found faulty, we'll provide an exchange or a full refund — including any shipping costs you incurred.